Christoph Plessner

The Agency visual4 specializes in customer relationship management (CRM) is a strategic partnership with the Canadian CRM specialists the long reach Corporation due to the growing global demand for open source CRM solutions and product builds with its CRM infoathand successfully from its portfolio. The reason for the increased demand for open source CRM is solutions not only in the economic crisis, but also because that is open source now quite measure solutions with commercial systems. The Stuttgart-based company visual4, which uses open source solutions since its inception has many years of experience and expertise in this area and supports medium-sized enterprises in the evaluation, consulting, programming, and offers a comprehensive support. On the other hand, this cooperation for the Canadian software company, the long reach Corporation opened in additional sales and growth opportunities for the European market. Because a partner could be found with visual4, which is highlights not only through many years of project experience and solution-oriented, but is characterised by the holistic approach of consulting, implementation and programming in the field of CRM.

On the basis of infoathand, visual4 is now able to offer solution to a holistic CRM, whose clout in terms of functionality can be compared with those of sugar enterprise and professional. However solutions apply to the commercial Sugar CRM annually the license cost, whereas it accrues infoathand only once at the CRM solution. This results in an unbeatable price-performance ratio. Infoathand CRM is designed for small – and medium-sized enterprises (SMEs) and offers a comprehensive range of functions, which takes into account the needs of the upper middle class: dashboard / home: activities, forecasts, pipeline, email, group calendar, holiday planner, resource Planner, news, feeds, etc. Sales and marketing: Accounts, leads, opportunities / potential, campaigns, events / seminars, document management, Reporting with customized reports accounting / order management: product catalog with products, offers, orders, invoices, delivery notes with the option payments and payments for customers to take home merchandise management / ERP: warehouse management with receipt and wait out self service portal / customer portal: support cases, bug tracking, knowledge base, F.A.Q (frequently asked questions), Forum, project collaboration, partner integration, etc. Project management / resource management: project management personnel management, time tracking, etc. Customer service and support: Ticketing system with support incidents / bug tracking, knowledge base, customer self service portal / customer portal, etc.

E-Commerce and online shop: Synchronization of product catalog, orders, invoices, delivery notes, etc. Mobile CRM: iPhone, BlackBerry, Dell, etc. If you are infoathand interested in the CRM solution, you can check here in detail about the scope of functions: infoathand CRM system. Any questions on infoathand CRM, consult the Employees of visual4 in a personal interview.

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