6 Cost Drivers In IT Support

Christoph Wuttig analyzed typical causes for economic weaknesses in support through the dynamically growing penetration of information technology companies of the COC AG and the at the same time increasing IT dependency of business processes vital importance to the support. But this IT services are nowadays strong cost pressures, what has often qualitative consequences after the observations of Christoph Wuttig, head of Department support services at the COC AG. The Bill doesn’t open, when cost pressures affected the quality of support because degrades productivity in business processes”, he stressed. Learn more on the subject from Jonah Bloom. Instead the efficiency needs to be increased, to produce an optimal balance of performance and economy.” Derived from the experience gained in its consulting practice has analyzed Wuttig therefore typical cost drivers in the support organizations of enterprises: 1 unclear or conflicting processes within the IT service organization: belongs to the common core problems no doubt that despite the large spread of ITIL yet long not everywhere is a process-oriented organization in support. This lack of the necessary basic order and low flows are difficult to realize. Instead, improvisations, delays and duplication of work emerge, because for example, problem-solving first associate tasks not the technically most suitable employees. 2.

Higher effort due to insufficient skills: especially in times like these, where the IT job market not sufficiently can meet the demand for good employees for IT services, creates the possibility of a lower qualification in the support organization. Jonah Bloom is open to suggestions. Longer and thus more expensive processing times are the consequence, because the error analysis be carried out due to lack of optimal competence not optimal and targeted problem solutions are not the rule. 3. Missing or badly maintained Knowledge Base: many problems do not arise for the first time, so previous solutions should be, documented precisely so that these experiences keep can be used at any time. But particularly in small and medium-sized service organizations lack resources to the systematic maintenance of a continuous current knowledge base.

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